EZE IFEOMA JACINTA
Virtual Assistant & Administrative Support Specialist
Enugu, NG.About
Highly accomplished Virtual Assistant with over 10 years of progressive experience in comprehensive administrative support, meticulous scheduling, and robust customer relationship management. Adept at operating independently in remote environments, I excel at leveraging advanced proficiency in Google Workspace, Google Sheets, Loom, Slack, and Google Meet to streamline operations, enhance data-driven decision-making, and significantly improve organizational efficiency. Proven ability to manage complex calendars, maintain accurate records, and generate critical reports, consistently delivering thorough, well-organized, and dependable support under pressure.
Work
P.Z. Cussons
|Administrative and Virtual Assistant
Enugu, Enugu, Nigeria
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Summary
Orchestrated comprehensive administrative and virtual support for a leading consumer goods company, optimizing customer relations, sales operations, and strategic reporting.
Highlights
Cultivated and sustained robust customer relationships through proactive communication and timely issue resolution, enhancing satisfaction and loyalty.
Provided critical support to the sales team, coordinating pricing strategies, promotional activities, and negotiation efforts that contributed to sales objectives.
Executed in-depth market research and competitor activity tracking, delivering actionable insights that informed business decisions and strategic planning.
Generated daily, weekly, and monthly performance reports in Google Sheets, providing management with clear data for informed decision-making.
Monitored key performance indicators (KPIs) and translated complex data into concise, actionable insights for leadership, driving operational improvements.
Posh Specialist Hospital
|Administrative and Scheduling Assistant
Enugu, Enugu, Nigeria
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Summary
Managed critical scheduling and record-keeping functions for a specialist hospital, significantly improving patient flow and administrative efficiency.
Highlights
Managed and scheduled over 50 patient and doctor appointments weekly, achieving conflict-free calendars and minimizing patient wait times.
Decreased missed appointments by implementing a structured follow-up process, enhancing patient compliance and operational efficiency.
Maintained meticulous digital patient and inventory records, ensuring data accuracy and accessibility for clinical and administrative staff.
Facilitated seamless cross-departmental communication using email and internal tools, improving coordination and operational workflow across the hospital.
Tommylyn Hotel
|Administrative Virtual Assistant
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Summary
Provided comprehensive virtual administrative support to a hotel, ensuring seamless executive operations, guest satisfaction, and efficient workflow management.
Highlights
Managed executive calendars and reservation workflows for over 100 monthly bookings with 100% scheduling accuracy, optimizing guest experience and operational flow.
Processed guest communications, financial transactions, and property management system updates with zero errors, maintaining high standards of accuracy and guest satisfaction.
Streamlined inter-departmental coordination across housekeeping, maintenance, and F&B teams, reducing response delays by 60% through a structured ticketing system.
Produced daily, weekly, and monthly operational reports in Google Sheets, providing key insights to support data-driven business decisions.
Contributed to marketing efforts by drafting effective email campaigns and meticulously tracking response rates, supporting engagement initiatives.
J. Frank Electrical Company
|Customer Service and Data Entry Administrator
Akwa Ibom State, Akwa Ibom State, Nigeria
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Summary
Managed customer order processing and administrative support for an electrical company, ensuring accurate transactions and efficient financial operations.
Highlights
Processed customer orders with high accuracy, maintaining up-to-date transaction records to support efficient sales and inventory management.
Generated essential reports and prepared invoices, directly supporting the sales and finance teams in their daily operations and financial reconciliation.
Provided comprehensive day-to-day administrative and customer service support, ensuring smooth operations and high levels of client satisfaction.
Education
Institute of Management and Technology, Enugu State
HND
Business Administration and Technology
Holy Cross Secondary School, Enugu State
Senior School Certificate (SSCE)